Política de privacidade

Website usage and privacy policy

This website is operated by NordenXpress.COM and follows strict European regulations regarding data protection and customer privacy rights. In the payment process no financial data is kept by us. Financial transactions happen exclusively between the customer and the financial agent (bank, credit card company) and we are informed by the financial agent if the payment was successful or not without receiving sensitive financial details of the customer. If we are informed by the financial agent that the payment was successful, then the company starts processing the purchase order.

Personal data provided by the customer to the company is not used for any other purpose except for what is related to the relations between the customer and the company such as processing of purchase orders. Storage of personal data to facilitate the placement of future orders: if the customer agrees we store data to simplify future purchases and to avoid the need to fill buying forms again (in this case the customers needs, at her or his will and discretion, to register a personal account with the company). This account can be easily edited and/or deleted by the customer. Newsletter: the customer can also subscribe to a periodic newsletter that the company distributes regularly via email. The customer can easily subscribe or unsubscribe to this newsletter at any moment.

Processing of purchase orders

The company processes purchase orders electronically and communicates the customer via e-mail about the status of the order the she or he placed. The company reserves the rights to refuse orders that were not correctly paid. The company can also reserves the rights to stop processing any order in case that processing the order becomes impossible due to unexpected factors such as stock unavailability, accidents, disasters, strikes, import bans and any other factor beyond control of the company. In such cases the customer will be informed about the order cancellation and the amount that the customer paid will be refunded in the same amount paid by the customer and deposited back to the same account used by the customer to make the payment (account from which the payment was originated).